Terms of service

Terms of Service

This website is operated by LOVLY. Throughout the site, the terms “we”, “us” and “our” refer to LOVLY. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us permission to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction when using our website or products.

2. Product Information

We make every effort to display product descriptions, colours, images, prices, and availability as accurately as possible.

However, we cannot guarantee that your device’s display of colours or product details will be completely accurate. Product images are for illustrative purposes only and may vary slightly from the actual product.

We reserve the right to update, change, or discontinue any product at any time without notice.

3. Pricing and Availability

All prices are displayed on our website and may be subject to change without notice.

We reserve the right to refuse, cancel, or limit any order placed with us. This may include orders that appear to be incorrect, fraudulent, or placed in unusually large quantities.

If we make a change to or cancel an order, we may attempt to notify you using the email address or contact details provided at checkout.

4. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

You agree to promptly update your information, including your email address, billing address, shipping address, and payment details, so we can complete your transaction and contact you if needed.

All payments must be authorised before an order is processed.

5. Shipping and Delivery

Shipping times are estimates only and may vary depending on your location, courier delays, customs processing, or other factors outside our control.

LOVLY is not responsible for delays caused by shipping carriers, customs, incorrect shipping information, or circumstances beyond our control.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Returns and Refunds

Our return and refund terms are outlined in our Return and Refund Policy.

We offer a 60-day money-back guarantee on eligible orders. To request a return or refund, please contact us at:

support@wearelovly.com

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so we can review the case and offer the best solution.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

We handle customer information in accordance with applicable privacy and data protection laws.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by LOVLY.

We are not responsible for the content, policies, or practices of any third-party websites. You access third-party links at your own risk.

Certain services, such as payment processing, shipping, analytics, and marketing tools, may be provided by third-party providers. Your use of these services may be subject to their own terms and policies.

10. Accuracy of Website Information

We aim to keep the information on our website accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, availability, or other information.

We reserve the right to correct any errors, update information, or cancel orders if any information on the website is inaccurate at any time without prior notice.

11. User Conduct

You agree not to use our website:

• For any unlawful purpose
• To violate any laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false or misleading information
• To upload or transmit viruses, malware, or harmful code
• To collect or track the personal information of others
• To interfere with the security or proper functioning of the website

We reserve the right to terminate your access to the website if you violate these Terms.

12. Intellectual Property

All content on this website, including text, images, logos, graphics, product names, designs, and branding, is the property of LOVLY or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any part of our website or brand materials without our written permission.

13. Limitation of Liability

To the fullest extent permitted by law, LOVLY shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

Our products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise required by law.

14. Indemnification

You agree to indemnify and hold harmless LOVLY, its owners, employees, partners, suppliers, and service providers from any claim, demand, or expense arising from your breach of these Terms or your violation of any law or third-party rights.

15. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates means you accept those changes.

16. Contact Information

For any questions about these Terms of Service, please contact us at:

support@wearelovly.com