Shipping policy
Shipping Policy
At LOVLY, we aim to process and deliver your order as quickly and smoothly as possible.
Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 24 to 48 working hours after your order is placed.
Please note that processing times do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information where available.
Shipping Times
Estimated delivery times depend on your location and warehouse availability.
United States
Orders shipped within the United States may arrive within:
• 3–5 working days, depending on warehouse stock and availability
• 6–8 working days where additional fulfilment or warehouse transfer is required
United Kingdom
Estimated delivery time: 5–10 working days
Australia
Estimated delivery time: 5–10 working days
Canada
Estimated delivery time: 5–10 working days
Please note that all delivery times are estimates and may vary due to courier delays, customs processing, local holidays, incorrect address details, or circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email. If tracking is available for your order, the tracking number will be included in this email.
Please allow 24 to 48 hours for tracking information to update after your order has been dispatched.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
LOVLY is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at:
support@wearelovly.com
Order Delays
While we do our best to deliver orders within the estimated timeframes, occasional delays may occur.
Delays may be caused by:
• High order volume
• Courier delays
• Customs processing
• Weather conditions
• Public holidays
• Incorrect or incomplete delivery information
If your order is significantly delayed, please contact us and we will do our best to assist you.
Lost or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please check around your delivery address, with neighbours, building reception, or your local courier first.
If you still cannot locate your package, please contact us at:
support@wearelovly.com
We will review the situation and help you find the best possible solution.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, or additional fees charged by your local authorities.
These charges are the responsibility of the customer where applicable. LOVLY is not responsible for delays caused by customs.
Contact Us
If you have any questions about shipping or your order, please contact us at:
support@wearelovly.com