Refund policy

Return and Refund Policy

At LOVLY, your comfort and satisfaction matter to us. That’s why we offer a 60-day money-back guarantee on eligible orders.

If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

• Returned within 60 days of delivery
• In good, clean condition
• Unwashed and undamaged
• Returned with its original packaging where possible
• Accompanied by proof of purchase, such as your order number or confirmation email

Items that show clear signs of heavy use, misuse, damage, or washing may not be eligible for a refund.

How to Start a Return

To start a return, please contact us at:

support@wearelovly.com

Please include your order number and the reason for your return. Once your request is reviewed, our customer support team will provide you with the return instructions.

Please do not send your item back before contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@wearelovly.com.

Please include your order number and clear photos of the issue so we can review the case and offer the best solution, which may include a replacement, refund, or store credit.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our side, such as a damaged, defective, or incorrect item.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or style, please return your original item and place a new order.

Non-Returnable Items

For hygiene and quality reasons, we reserve the right to refuse returns on items that are:

• Washed
• Heavily worn
• Damaged by misuse
• Returned in an unsuitable condition
• Missing essential parts or packaging

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again and contact your bank or payment provider, as processing times can vary.

If you have done this and still have not received your refund, please contact us at:

support@wearelovly.com

Contact Us

For any return or refund questions, please contact our support team at:

support@wearelovly.com